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New ser­vice: Our dig­i­tal as­sis­tant

Routenplaner Präsentation
© Holding Graz/Foto Fischer

Our new website is only a few days old. Reason enough to introduce a special tool in more detail. In order to make the city’s services and offers as easily accessible as possible, a digital assistant on the homepage supports citizens with their concerns. The assistant was developed in cooperation with the Graz-based high-tech company “Leftshift One”.

International companies from the pharmaceutical industry, tourism, the automotive industry and many other economic sectors are already using the technology – now Holding Graz is also using so-called artificial intelligence as part of the website relaunch in joint cooperation with the Graz-based tech company Leftshift One and its subsidiary ITG.

This is where the digital route planner comes into play, which represents the most significant technological innovation in the field of mobility. With its integrated digital assistant, it offers Graz residents answers to all questions about mobility – whether it’s route planning from A to B, departure times or ticket purchasing options. The more information and queries are generated, the more intelligent the system becomes. Additional smart functionalities are currently being tested – for example, there will also be a digital waste assistant that recognises the correct Graz disposal site for used materials or waste products at the push of a button.

City Councillor for Participation Günter Riegler: “As the city of Graz, we want to consciously use the possibilities of digitalisation and new technologies to interact with citizens even more digitally within the framework of a modern city administration. With the platform Digital City Graz, we are already a pioneer as far as the handling of official business on the internet is concerned. With the now massively expanded online service offers on the new Holding homepage, we are also succeeding in this in the municipal service sector.”

Holding Graz marketing manager Richard Peer: “We want to make the services of the holding company and its subsidiaries more accessible to the people of Graz and also to all guests of the city. In the area of digitalisation, we rely on the municipal company ITG and consciously cooperate with Graz start-up companies in order to develop the whole of Graz into a smart city.”

Photo: Patrick Ratheiser (CEO Leftshift One), Richard Peer (Head of Marketing Holding Graz), City Councillor Günter Riegler, Alexander Schaffler (Managing Director ITG)/f. l. t. r.

As the city of Graz, we want to consciously use the possibilities of digitalisation and new technologies to interact with citizens even more digitally within the framework of a modern city administration.

Günter Riegler, City Councillor for Participation