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HomeAccessibility declaration

Ac­ces­si­bil­i­ty dec­la­ra­tion

Contents of this page:

  • 1.) Status of compliance with requirements
  • 2.) Non-accessible content
  • 3.) Creation of this accessibility statement
  • 4.) Feedback and contact details
  • 5.) Enforcement procedure

Holding Graz – Kommunale Dienstleistungen GmbH endeavours to make its website with the URL holding-graz.at and the GrazGutschein online shop with the URL grazgutschein. holding-graz.at in accordance with the Accessibility Act (BaFG) implementing EU Directive 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services, as well as with the Web Accessibility Act (WZG) and the Styrian Web Accessibility Act (StWZG) implementing EU Directive 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies.

1.) Status of compliance with requirements:

Due to the following incompatibilities and exceptions, this website is partially compliant with conformity level AA of the ‘Web Content Accessibility Guidelines – WCAG 2.1’ and with the applicable harmonised European standard EN 301 549 V3.2.1 (2021-03). The incompatibilities and exceptions are listed below.

The website holding-graz.at and the GrazGutschein online shop grazgutschein.holding-graz.at generally achieve a very high level of accessibility. This is confirmed by the Austrian WACA certificate in silver, see https://waca.at/zertifikate

2.) Non-accessible content:

The content listed below is not accessible for the following reasons:

(a.) Incompatibility with accessibility regulations:

Some less relevant images and graphics do not have (sufficient) text alternatives (WCAG 1.1.1 Non-text Content). The heading structure is not meaningful in all cases (WCAG 1.3.1 Information and Relationships). Checkboxes and radio buttons in the forms do not have optimal error detection (WCAG 3.3.1 Error Detection).

However, the website is compatible with current assistive technologies such as screen readers.

b.) Disproportionate burden:

Videos are hosted and published on the YouTube video platform. It is not possible to provide the required audio descriptions or a textual alternative. This means that WCAG success criteria 1.2.3 and 1.2.5 (audio description or media alternative) are not met. We believe that rectifying this would constitute a disproportionate burden within the meaning of the accessibility regulations.

c.) The content does not fall within the scope of the applicable legal provisions:

  • Online map and map services
  • Internal areas and external tools or URLs such as the ISSUU tool, route planner, Brame or the Schöckl webcam
  • Disproportionately high burden in organisational and financial terms: Many PDF documents are not yet optimally accessible. However, we plan to optimise our documents that will be posted online in the future and to train our editorial team in the accessible design of PDF documents. However, much of the content of the PDFs can be found in the content section of the website and therefore represents an alternative.O

3.) Creation of this accessibility statement:

This statement was created on 05.08.2025.

The website’s compliance with the Accessibility Act and Web Accessibility Act was assessed in July 2025 in the form of an external test according to WCAG 2.2 at conformity level AA. The homepage, the search function and an exemplary result, the contact option and 10 other subpages, as well as the entire ordering process of the online shop, were checked in the course of WACA certification. see audit reports for the website (https://einreichportal.waca.at/index.php/report/html?id=2347) and the online shop (https://einreichportal.waca.at/index.php/report/html?id=5118).

Individual page content is regularly checked by the web editorial team when new content is published.

 

4.) Feedback and contact details:

If you notice any barriers that prevent you from using our website – problems that are not described in this statement, deficiencies in compliance with accessibility requirements – please let us know by email.

We will review your request and contact you as soon as possible.

Please send all messages and suggestions to [email protected].

Please describe the problem and provide us with the URL(s) of the affected subpage of our website.

 

5.) Enforcement Procedure:

If you are not satisfied with the response you receive from the above contact, you can lodge a complaint with the Market Surveillance Authority of the BaFG. Complaints are accepted electronically.

These complaints are examined by the Market Surveillance Authority to determine whether they relate to violations of the provisions of the Accessibility Act, in particular deficiencies in compliance with accessibility requirements.

Further information on the complaint procedure under the BaFG

Further information on the complaint procedure under the WZG