Skip to main content

Ac­ces­si­bil­i­ty dec­la­ra­tion

Contents of this page:

  • 1.) Status of compatibility with the requirements.
  • 2.) Non-accessible contents
  • 3.) Creation of this accessibility statement
  • 4) Feedback and contact details
  • 5.) Enforcement procedure

Holding Graz – Kommunale Dienstleistungen GmbH strives to make its website with the URL accessible in accordance with the Web Accessibility Act (WZG) and the Styrian Web Accessibility Act (StWZG) implementing EU Directive 2016/2102 of the European Parliament and of the Council of 26 October 2016 on barrier-free access to the websites and mobile applications of public sector bodies.

1.) Compatibility status:

This website is partially compliant with compliance level AA of the “Web Accessibility Guidelines – WCAG 2.1” and with the applicable harmonized European Standard EN 301 549 V3.2.1 (2021), respectively, due to the following incompatibilities and exceptions. The incompatibilities and exceptions are listed below.

The website generally achieves a very good level of accessibility and has been awarded the Austrian WACA certificate in bronze, see

2.) Non-accessible content:

The content listed below is not accessible for the following reasons:

(a.) Incompatibility with accessibility regulations:

Some text alternatives are missing for images, graphics, and objects (1.1.1 Non-Text Content). Some elements as well as fonts do not have sufficient color contrast (1.4.3 Contrast and 1.4.11 Non-Text Contrast). The focus order is not optimal (2.4.3 Focus Order).

For “News” and the coupon store, the heading structure does not optimally convey the structure of the page (1.3.1 Info and Relationships). Navigation within the store process is not consistent with the overall page (3.2.3 Consistent Navigation and 3.2.4 Consistent Recognition) and the store page title is always the same (2.4.2 Title page).

On the “Digital Invoice” subpage, individual elements (e.g., the privacy policy) are defined as a list, even though it is not a list (1.3.1 Info and Relationships) and there are problems with keyboard operation (2.1.1 Keyboard and 2.1.2 No Keyboard Trap).

However, there are isolated validation errors, but the functionality is not affected. (4.1.1 Syntax analysis and 4.1.2 Name, role, value).

b.) Disproportionate load:

Videos are hosted and published in the video platform “YouTube”. It is not possible to provide the required audio descriptions or a textual alternative. Thus, WCAG success criterion 1.2.3 and 1.2.5 (audio description or media alternative) is not met. We believe that remediation would impose a disproportionate burden under the accessibility regulations.

c.) The content does not fall within the scope of applicable law:

  • Live broadcast time-based media
  • Online map and mapping services
  • Internal areas and external tools
  • Disproportionate organizational and financial burden: many PDF documents are not yet optimally accessible. However, we plan to better optimize our documents that will be posted online in the future and train our editorial team regarding accessible PDF document design. However, much of the content of the PDFs can be found in the content section of the website and is therefore an alternative.

3.) Creation of this accessibility statement:

This statement was created on 5/30/2022.

The assessment of the website’s compliance with the Web Accessibility Act to implement the requirements of EU Directive 2016/2102 was carried out in the form of a third-party test according to WCAG 2.1 in compliance level AA in May 2022. The home page in German and English, the search function and an exemplary result, the contact option, the voucher store including the ordering process, as well as another 12 subpages were checked in the course of the WACA certification, see audit report.

In the WACA audit, the internal area and the online ticket store were not checked because other URLs were used. Individual page content is regularly checked by the web editorial team when new content is published.


4.) Feedback and contact details:

If you notice barriers that prevent you from using our website – issues not described in this statement, deficiencies in accessibility compliance – please let us know by email.

We will review your request and contact you as soon as possible.

Please send all messages and suggestions to [email protected].

Please describe the problem and provide us with the URL(s) of the affected subpage of our website.


5.) Enforcement Procedure:

If you do not receive satisfactory answers from the above contact option, you can contact the Equal Treatment Officer of the Province of Styria by means of a complaint.

Contact: [email protected]

These complaints are examined by the Equal Treatment Officer to determine whether they relate to violations of the requirements of the Web Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the province of Styria or an institution attributable to it.

If the complaint is justified, the Equal Treatment Officer shall issue recommendations for action to the Province of Styria or the legal entities concerned and propose measures that serve to eliminate the deficiencies at hand.


Further information on the complaint procedure

Translated with (free version)