Our swim­ming pool reg­u­la­tions

Our swimming pool regulations:

• The bathing and sauna rules apply to the entire changing room, sanitary and buffet areas.
• Neither the bathing facility nor its staff can prevent bathing accidents in general. In particular, guests themselves bear the risks associated with practising sports on the bathing grounds. The same applies to injuries and other infringements of the bathing guest’s personal sphere by other guests or other third parties not belonging to the bathing facility staff.
• Wearing bathing sandals is recommended. The bathing facility accepts no liability in the event of a fall.
• The operator is not liable for personal injury or property damage in the car park and the entrances to the pool. Use of the car park is at your own risk. No liability is accepted for vehicles parked on public land.
• Each guest is responsible for their access data carrier. If the data carrier is lost, it must be blocked immediately by the staff at reception upon presentation of the invoice.
• The operator of the pool accepts no liability for valuables left in the bathing area or for injuries, accidents, damage and consequential damage caused by failure to comply with the bathing rules or other published regulations, or by failure to comply with instructions from the supervisory body, through the fault of the injured party, through force majeure or through third parties. Visitors enter at their own risk.
• The pool is not obliged and is also not in a position to supervise minors or physically and/or mentally disabled persons and/or non-swimmers. Non-swimmers may only use the pools or parts of the pool designated for them.
• Children under the age of 14 are only permitted to enter when accompanied by a parent or guardian. Exceptions: Entry is permitted from the age of 10 if the child can present or prove that they have a swimming certificate, membership of a swimming club, a long-distance swimming certificate or an all-round swimming certificate. ATTENTION: As a parent or guardian, please provide your children with photo ID if there is no photo on their swimming certificates!
• Legal guardians are responsible for ensuring that children are not endangered or injured and that they do not endanger or harass other bathers or cause damage to property. Persons responsible for supervision remain responsible for supervision even if they leave the bathing facility premises early. Parents/legal guardians and/or responsible supervisors are liable for damage caused by children.
• Compensation must be paid for damage to and contamination of the buildings, furnishings or other facilities, or for the loss of items belonging to the swimming pool.
• No liability is accepted for the destruction, damage or loss of items brought into the bathing area.
• Guests must ensure that their locker is locked. Further information is available at reception.
• No liability is accepted for any damage to health resulting from the use of the bathing area.
• Windows, ventilation systems and other technical equipment may only be operated by the bathing staff. Guests are not permitted to tamper with any bathing facilities that are not intended for their immediate use. Unauthorised operation may result in extensive liability claims.
• In the event of incidents in the pool (accidents, disputes, etc.), the pool supervisor must be notified immediately.

Hygiene:

• Only standard swimwear is permitted in the pools (no street clothes, no underwear; materials: polyamide/polyester/elastane). The option of wearing full-body clothing is restricted (neoprene depending on weather conditions; burkinis only if close-fitting/equivalent to a full-body swimsuit/no flowing headscarves/head coverings equivalent to a swimming cap).
• You must shower before entering the pools, unless you are only leaving the pool for a short time.
• Street shoes are not permitted in the barefoot/wet area. Please note that hygiene regulations must be observed and swimwear must be worn at all times. Waterproof nappies must be used for children under 3 years of age. Failure to comply with bathing hygiene regulations may result in a cleaning fee being charged.
• All guests must comply with the hygiene and sauna regulations. Any contamination of the bathing facilities and water is prohibited. The designated wellness and nudist areas, in particular all sauna and steam rooms, are operated as clothing-free zones, also at the request of our guests.
• Food and beverages may only be consumed in the catering area and in the specially marked areas.
• Swimwear may not be washed in a swimming pool or wrung out in the changing area. Please do not use hairdryers to dry your clothes!
• Shaving and dyeing hair in the sanitary facilities is prohibited!
• The use of soap is only permitted in the cleansing showers and is prohibited in the pools.
• In the interests of keeping the bathing water clean, we ask that you use cosmetics sparingly.
• Animals are not allowed in the bathing area.

Safety:

• It is forbidden to bring fragile objects into the bathing area.
• It is forbidden to throw away or leave objects that could cause accidents, to bring dangerous objects and flammable substances, or to use equipment in a manner contrary to its normal use.
• For safety reasons, the outdoor pools must be vacated in good time when storms are approaching.

Opening hours and access:

• Prices and opening hours are as advertised.
• The management may restrict the use of the pool or parts thereof (e.g. closure of the sports pool under certain conditions/events, reservations). This does not entitle the guest to a refund or price reduction.
• Entry and exit must be through the main entrance only.
• The boundary of the pool area must not be climbed over or crossed. Use of the facility is only permitted with a valid ticket.
• If the officially permitted number of visitors is exceeded, the pool may refuse entry to further visitors.
• Each admission ticket is personal, i.e. admission is only granted to one person. Upon leaving the pool, the admission ticket immediately loses its validity (except for multi-day, season and time-value tickets).
• Season tickets are personal and may not be passed on to third parties. In the event of misuse, the season ticket will be confiscated without replacement – in the case of family season tickets, all tickets belonging to the family will be confiscated.
• A new purchase is no longer permitted for the current season.
• If a season ticket is lost, a processing fee of €10.00 will be charged for the issue of a replacement ticket.
• On the day a replacement ticket is issued, the regular admission fee must be paid, as double use cannot be ruled out.
• Providers of swimming courses (this also applies to private providers) must comply with the specified regulations of the pool. Courses may only be held if the fees set by Freizeit Graz GmbH have been paid (courses with reservation; monthly billing) or have been paid (courses without reservation: twice a year in advance).
• If you are eligible for several tariff reductions, only one can be claimed.
• There is no right of return for unused admission tickets.
• When leaving the pool with multi-day tickets, admission at a later time cannot be guaranteed if the maximum number of visitors has been exceeded.
• Cloakroom lockers must be cleared when leaving the premises. In the event of non-compliance, the locker will be opened by the pool staff and the contents will be confiscated.
• Free tickets are only valid until the specified time and cannot be extended.
• Prices and programmes are subject to change, and errors and misprints are reserved.
• The sale and giving away of vouchers on the pool premises is prohibited. Any misuse will be punished.
• Admission tickets must be kept for the entire duration of the visit to the pool. Lost tickets will not be reissued. Replacement must be provided for lost keys.
• Change must be counted immediately at the ticket office; later objections will not be considered.
• The bathing facility reserves the right to refuse admission to persons whose admission to the bathing facility appears questionable, without giving reasons.
• Persons who persistently violate the bathing regulations despite warnings, who resist the instructions of the bathing staff, or who use the facilities in a manner contrary to their intended purpose will be excluded from further use of the bathing facility without entitlement to a refund of the admission fee.
• The closing time of the bathing and sauna facilities will be announced by public address and/or posted on a notice board. Bathing guests undertake not to exceed the opening hours.

General:

• Bathers must refrain from any behaviour that is contrary to public decency or the maintenance of safety, peace and order.
• The usual rules of etiquette in public facilities must be observed. Any sexual or intimate acts are not permitted and may be punished with a ban from the premises (without refund of admission fees already paid) and criminal charges.
• The bathing facilities and associated green spaces are not places of worship. Public prayer and religious rituals are not permitted!
• In order to ensure that every visitor can enjoy the expected level of relaxation, we ask you to maintain a quiet atmosphere and avoid noise throughout the bathing and wellness area.
• The bathing rules apply to general bathing. Exceptions may be permitted for special events without the need to suspend the bathing rules.
• Pushing or throwing other people into the pools is prohibited.
• Please hand in any lost property to reception.
• All bathers are obliged to show consideration for other bathers. Shouting, loud singing or whistling, as well as any kind of mischief and any harassment or endangerment of other bathers is prohibited throughout the entire bathing area.
• When the facility is used by groups, their leader is responsible for ensuring compliance with the bathing rules.
• Ball games are not permitted in the indoor area, with the exception of the children’s pool.
• Photographing and filming bathers against their will is prohibited.
• If other bathers are endangered, the use of air mattresses, swimming fins and similar items in the water may be prohibited by the lifeguards. Glasses must be secured against falling while in the pools.
• Bathers and visitors are not permitted to enter the operating rooms.
• Towels and bathrobes rented from the pool for a fee must be returned before leaving the premises.
• The showers must be turned off after use.
• Any waste of water is prohibited.
• The management is authorised to set and revoke discounts on admission prices for limited-time special promotions.
• Any type of commercial activity, announcements or advertising in the bathing area requires the consent of the management.
• Mobile phones are generally prohibited throughout the bathing and sauna area (indoor facilities).
• All bathers must behave considerately and respectfully towards other guests and staff.
• Smoking in the bathing area is only permitted in the designated areas.
• Our staff always endeavour to be friendly and helpful towards our bathers. In order to be able to respond appropriately to your suggestions, requests or any complaints, we ask you to communicate these to our team on site. Forms are available for written communications.

We ask all bath/sauna guests to contribute to making this bath a place of rest and relaxation for all visitors by following the bathing rules.

Your Freizeit Graz